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Privacy Policy

Last updated: April 2026

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At Web Goddess Ltd, we take your privacy seriously. Not in a scary, legal-jargon kind of way, but in a “we’re not here to mess about with your data” kind of way.

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This policy explains what we collect, why we collect it, and what we do with it.

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1. Who we are

Web Goddess Ltd is the data controller responsible for your personal data. If you have any questions, you can contact us at: design@webgoddess.co.uk

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2. What data we collect

Depending on how you interact with us, we may collect:

  • Name

  • Email address

  • Phone number

  • Business details

  • Information you submit via forms

  • Website usage data (e.g. pages visited, time on site)

  • IP address

We only collect what we actually need. Nothing weird, nothing unnecessary.

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3. How we collect your data

We collect data when you:

  • Fill in a contact form

  • Book a call or service

  • Sign up to our newsletter or resources

  • Work with us as a client

  • Browse our website (via cookies and analytics)

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4. Why we collect your data

We use your data to:

  • Respond to enquiries

  • Deliver our services

  • Manage client relationships

  • Send marketing emails (only if you’ve opted in)

  • Improve our website and user experience

No spam. No shady stuff.

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5. Our legal basis for processing

Under UK GDPR, we rely on:

  • Consent – for email marketing

  • Contract – when working with clients

  • Legitimate interest – to run and improve our business

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6. Who we share your data with

We use trusted third-party tools to run our business, including:

  • Wix (website hosting and forms)

  • Google Analytics (website insights)

  • Stripe (payments)

  • Mailerlite and Transpond Email marketing platforms (for newsletters and updates)

We only share what’s necessary, and only with providers we trust.

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7. International data transfers

Some of the tools we use may store data outside the UK. When this happens, we ensure appropriate safeguards are in place to keep your data protected.

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8. How long we keep your data

We don’t keep your data forever. Typical retention periods:

  • Enquiries: up to 12 months

  • Client records: up to 6 years (for legal/accounting reasons)

  • Marketing data: until you unsubscribe

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9. Your rights

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Object to processing

  • Restrict processing

  • Request data transfer

To exercise any of these rights, just email us at design@webgoddess.co.uk. No forms. No hoops.

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10. Cookies

Our website uses cookies to:

  • Understand how people use the site

  • Improve performance

  • Support marketing efforts

You can control cookie preferences through your browser settings and via our cookie banner.

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11. How we keep your data safe

We use secure systems, strong passwords, and trusted platforms to protect your data.

We’re not reckless with it, and we don’t share it unless we genuinely need to.

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12. Complaints

If you have any concerns about how we handle your personal data, please contact us at design@webgoddess.co.uk in the first instance so we can try to resolve the issue quickly and fairly.

We take complaints seriously and will always do our best to put things right and will reply fully to all requests within 30 days as per our data policy.

If you’re not satisfied with our response, you still have the right to escalate your complaint to the Information Commissioner's Office via their website.

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13. Updates to this policy

We may update this policy from time to time to reflect changes in how we work or legal requirements.

The latest version will always be available on our website.

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Quick note

If you ever receive an email claiming to be from us that feels off - don’t click anything!
Just forward it to us and we’ll check it out.

We’d rather you double-check than get caught out.

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