My CWA

When My CWA (Cheshire Without Abuse) approached us, their website had grown into something difficult to navigate. Over time, multiple contributors had added content and pages, creating a confusing structure that made it hard for users to find the help they needed. Broken buttons, inconsistent layouts and outdated design made the experience frustrating, particularly for visitors already in vulnerable situations.

This wasn’t just a design issue. It was a user experience problem with real-world consequences.

We rebuilt the site on Squarespace, focusing on clarity, accessibility and safety. Every page was carefully reviewed and streamlined to create a logical journey for two key audiences: those seeking help and those offering support.

The new site is calm, clear and easy to navigate, allowing visitors to quickly access the information or services they need without unnecessary barriers.

Special attention was given to safety-focused features, including a quick exit button and the ability to view resources online rather than downloading them - an important consideration for people accessing support from home.

To further improve accessibility, the Aimee AI support bot was embedded to guide users and help them quickly find relevant information.

The result is a website that no longer feels like a maze, but a supportive digital space designed with care and intention. A place where people can confidently find help, guidance and resources when they need them most.

We’re incredibly proud to support a charity doing such vital work across Cheshire, and it’s been a privilege to help create a website that reflects the compassion and professionalism of their team.

Our work with My CWA doesn’t stop at launch. We continue to support the charity through ongoing monthly website management, ensuring the site remains secure, up to date and easy to use as their services evolve. From content updates and improvements to monitoring functionality and user experience, we’re committed to keeping the website running smoothly so their team can focus on the vital work they do supporting people across Cheshire.