It’s Time to Change the Way We Sell

It’s Time to Change the Way We Sell

Is it just me, or are you also sick of the way that businesses try and sell to you based on fear and lack rather than focusing on ethics and value?

It has definitely been something I have rallied against since I became self-employed way back in 2003, raising a middle finger to the corporate ickiness I hated being a part of.

Still wondering what I mean? Here are some just some examples that I have come across:

Let me be your Mentor

Being offered a place on an ‘exclusive’ mentorship programme, only to find out that it’s actually a sales funnel for a network marketing gig and they expect you to sign up with them first!

I’ve got the Answer

Seeing an offer for a super-secret solution to something you know isn’t super secret and anyone can learn, or knowing there are different options which are all just as valid.

Let’s Connect

Connecting with someone via social media and then finding out you’ve been added to their email list without giving express permission.

Once in a Lifetime…

The offer that is advertised as a one time only deal, selling to us through the fear of missing out and only to be repeated again next week, next month or next year.

How do these make you feel? I know they really piss me off!

“Psychological tactics are designed to create false demand by feeding the fear that there will not be enough. This fear has us trapped in a cycle of consumption that is uninspired, unethical, and supremely harmful to the planet and its inhabitants.” – the ethical move

So, when I started Web Goddess in 2014, I knew that I needed to build my business around my authenticity and ethics and only sell in a way that I felt comfortable selling.

And that’s when I found the ethical move – an organisation devoted to changing the way we sell. Their original idea was to ask people to pledge that they would stop charging ‘charm prices’ – you know, the £297 price tags when we all know it’s basically £300! And because that kind of thing  really pisses me off, I pledged my support!

the ethical move

Now, the ethical move have increased their pledges against the outdated sales and marketing tactics we are bombarded with every day including countdowns that have no meaning, false scarcity (FOMO) and bait and switch techniques – and I am thrilled to re-pledge my support.

The full list of new pledges can be found on their website.

“Together, we are making the ethical move to create a new marketing standard based on transparency, trust, and honesty.” – the ethical move

So why is this important for your business?

Well for me, authenticity is EVERYTHING when it comes to creating business relationships with people – and if you start on the wrong foot then it’s pretty difficult to undo that initial mis-step!

Clients remember how you make them feel – and if you make them feel used, tricked or scammed then they are not sticking around for very long.

The alternative to following these ‘tried and tested’ sales and marketing techniques is to create a new, HONEST way of doing business – and I’m all for that. Putting people first and selling with integrity is in alignment with who I am – and I hope it resonates with you too.

I’ll leave you with these final words from the ethical move team:

“Small businesses are the largest growing sector of our global economy; how we operate will inform policy. There are a lot of us, we are courageous and adaptable — which makes us uniquely qualified to change the status quo.” – the ethical move

Stay true to what you believe in,

 Web Goddess

 

7 Free Tools to Grow Your Business Online

7 Free Tools to Grow Your Business Online

Running a small business (or any business for that matter) can require costly investment in everything from premises to products – not to mention the costs of being online and running a website.

But, there are TONNES of awesome free resources out there to help you get the message out to potential customers and keep existing customers happy.

Here is my list of 7 Awesome Free Tools that you can use NOW:

#1 Google My Business

Even if you don’t have a physical location that customers can visit, registering for Google My Business is a must.

As you keep your listing updated your online ranking will improve and your clients can add Google Reviews straight to your profile. This helps you appear in map searches too.

#2 Facebook

Facebook is still alive and kicking and is a great place to build a community for your business – as long as you post and interact consistently.

Try giving 80% information and only promote products or services 20% of the time so your customers aren’t constantly bombarded with icky sales messages!

#3 Instagram

I recommend upgrading from a personal account to a business one (it’s still free) if you are using Instagram for business.

You can use your Insta feed to update your Facebook page as well as your website so your images are always online in multiple places.

#4 Email Marketing

Social media is amazing, but you have no control over your online reach or when the platform algorithms change.

So, having an email newsletter is still one of the best ways of getting news out to your clients. I use MailerLite now and can track insights for all of my email campaigns.

It’s important to set a schedule and figure out your reason & vision before sending emails but it can be a wonderful way of connecting for free.

#5 Blogging

Don’t have your own website yet? No problem (although I would recommend that you have one). You can’t use that as an excuse not to start writing & sharing it online NOW.

Sign up for a free account with a Blogging site such as Medium or Blogger and start writing. You can always move and update your posts later when you have a website!

#6 Google Search Console

This option is only available if you already have your own domain and website, but being able to track your visits and search queries is a great way of understanding your online reach.

You can sign up to Google Search Console for free and improve your online ranking.

#7 Canva

This online graphic design platform is my favourite tool of all! You can sign up for free to create any type of graphic you can think of – from social media to posters to ebooks – Canva lets you do it all.

And, if you need a little more (like extra stock images, premium fonts or a brand kit) then you can upgrade to Canva Pro at any time.

I create all of my graphics (including the infographic for this post) using Canva and use them for my website, social media, business cards and even presentations.

With all of these tools, all that remains to be done is to learn how to use them!

Set aside some time and choose ONE to work on first. Give it some time and energy (and have a PLAN) and see how you can improve your online reach without spending a penny.

And, if you need help, pop along to one of my Digital Workshops to help you get started!

Web Goddess

Note: this post contains an affiliate link to Canva Pro and I may receive a commission if you sign up through the link. However, as with everything I recommend, I do so because I use it and bloody love it!

Why I Love Create.net

Why I Love Create.net

My niche market is designing websites for clients who want to manage and update their sites themselves after they are launched but simply don’t have the skill or motivation to build the initial site themselves.

I’ve been designing websites professionally for 5 years and as a favour for myself and for friends and groups for much longer. In that time I have used many website builders for simple websites and Create.net is definitely my favourite.

My Top 5 Reasons Why I Love Create

#1 Free Trial & Great Pricing

All new Create accounts start with a 14-day free trial – and there is no credit card required so it truly is free. That makes this a great platform to have a play with if you’re looking to test it out before parting with your cash.

When you are ready to sign up, Create’s Website Builder package is just shy of £70 per year and is one of the best value sites on the web – especially as this price includes SSL (something most other companies add on).

#2 UK-based Customer Service

Yes, there are real people based in the UK that you can email or call to get your problems solved! Although my clients generally take over the management of their site once I have built it for them, I can still communicate on their behalf to sort out issues if I have to and the Create.net team are always swift to reply and get any issues solved.

#3 Up to Date Templates & Technology

The templates on offer are fresh and can be customised to match your brand. New templates are added often and you can move between them or see what your website would look like with a new template at any time.

Also, I love using WordPress, but you need to constantly ensure that your plugins are updated (or pay extra for dedicated WordPress hosting to do it for you). Create.net is always evolving to meet new online requirements such as GDPR and mobile responsivity so your site always looks great – and if you do have to manually upgrade then they give you heaps of tips and help to do it.

#4 Shop Facility Included

The built-in Shop facility on Create.net is amazing. I still sell some of my wares through a site I built over 10 years ago and the whole package is simple to use and has many of the options of bigger WordPress builds. You can upgrade your account from a lower package at any time to include a Shop and the annual cost is just under £150 for their Shop Builder package at time of writing and that’s all you pay (apart from your Domain Name).

#5 WYSIWYG Editing

Last but definitely not least, ‘What You See is What You Get’ editing makes updating your Create.net site a dream! Many of my clients are technophobes and if faced with strange looking codes would freak out at having to change their sites. But with a WYSIWYG interface, my clients can simply edit text and view their changes as it will look when published. It’s something my clients really appreciate and even the least technical of them can deal with – without having to call me to make small changes to their site.

What’s Not-so-Good?

All website builders have limitations, so it would be remiss of me to avoid these. In my opinion, the two biggest issues Create.net has are:

No Email

While Create doesn’t provide mailboxes – you can forward emails to your current address using alias addresses which is great for most clients, but you’ll need to add on your own email through G Suite or similar if you want to have a dedicated business email address. This isn’t hard to solve, but is something to be aware of.

Blogging Feature isn’t Great

If you’ve used WordPress or similar and are used to creating gorgeous blog posts with the ability to share them to different parts of your site, then Create.net can be a little disappointing. Whilst there is a blogging feature, it doesn’t come with all the bells and whistles of WordPress and you get a simple chronological feed of articles. There are still categories and tags, but it feels more clunky than other blog-focused builders.

In summary, Create.net is still my preferred solution for clients who want something stylish and simple to self-manage and I recommend you take a look at what they have to offer if you need a new website and feel happy building it yourself. Take a look at my post ‘Can I Build My Own Website?‘ to see if this is right for you.

And, you know where I am if you need my help!

Web Goddess

Note: this post contains affiliate links to Create.net and keep in mind that I may receive commissions when you click these and make a purchase. However, this does not impact my review of this product. My review above is based on my own continued use of this product and I try my best to keep things fair and balanced, in order to help you make the best choice for you.

What the Font!

What the Font!

A client of mine recently had her logo redesigned as part of rebranding her business. The new logo is bright and in colours that suit her and her brand. However, the designer has chosen a font that really doesn’t suit her or her business and has made it very clear in the branding guidelines that she needs to stick to it.

So, why is this such a problem?

Well, the fonts you choose for your brand and, therefore, all of your marketing materials and website help convey your vision and your message. It’s not that the font was a bad one, it’s just that it didn’t match her vision or her business. As someone who designs websites with my client’s vision at the forefront of all that I do, it felt like a massive oversight to me.

Which font should I use?

The first thing you really need to do is figure out who your ideal client is; if your business is pitched at high-end clients, then choose a font that oozes style and class; if your brand is modern and funky, choose fonts that convey this.

There are so many wonderful fonts available now that there is no excuse using Comic Sans for everything (don’t get me started on how much I hate that font), and there is no excuse for selecting something random without putting some thought into how it matches your brand.

Secondly, it has to be readable on every type of media – from business cards and letters to websites and social media. It will become a huge part of your brand identity so choose wisely.

Sans Serif or Serif?

 

Sans Serif fonts, like Helvetica, convey a modern feel and lack the extra strokes at the ends of letters (hence ‘sans’ Serif), whereas Serif fonts, such as the classic Times New Roman, are more traditional and professional. Each family of fonts has hundreds of choices so once you have decided which family to choose there are endless possibilities.

You may even choose to use both – a Serif for headings and a Sans Serif for content. As long as you stick to these throughout your materials then your brand will be consistent. It’s important to avoid font overload though, so sticking to two or three fonts at most is recommended.

What next?

Well. for my client this means a redesign of her new logo to better suit her vision. For you, it means getting clear on your own vision so that you can choose fonts that match it right from the start. A great place to have a play with fonts and see how they look together is Canva – it’s free to register an account and they have some great design tutorials to help you put fonts and colours together.

And my final advice is that you have to like the font you choose! There is no point going with someone else’s choice then realising a month or two down the line that you hate it! Trust your intuition and have fun choosing your fonts!

Web Goddess

Can I Build My Own Website?

Can I Build My Own Website?

So, you’re running a business and the next step is to create a website.

The question is:

Can I build that website myself?

And the simple answer is YES – of course you can!

There are some amazing website builder packages out there that I recommend and use for my clients. My favourite two are Create and Squarespace, depending on what my clients actually need their website to do.

But before you hurry off and buy a domain and get cracking, I want you to ask yourself these 5 questions:

  1. Do I want to design the site myself
  2. Do I enjoy learning new skills and keeping those skills up to date?
  3. Can I spare the time to build the site myself?
  4. Do I know how to build a website that converts visitors to customers?
  5. Can I solve and technical issues that arise?

If you answered YES to most of these questions then off you pop and I hope that you enjoy the challenge of building a great site – I love it and I know you will too!

If, however, you have answered NO to even some of these questions then I would argue that outsourcing your website will actually pay dividends in the long term. It will also free you up to spend time in your business doing the bits you really love.

And, if after answering these questions you are still confused about whether to hire someone or not, ask for some advice. Contact a few different website companies and ask colleagues who already have websites for their thoughts on the best way to go. The more questions you ask BEFORE creating a website the better.

My niche is working with clients who want to have control over their sites once they are launched but need help with getting the site launched in the first place. Here’s what one of my clients has said about this option:

WG Testimonial - Wear it Baby

If you need any help deciding or just want some honest obligation-free advice then please get in touch.

 

Why Website Content is Key

Why Website Content is Key

It is so easy to get caught up in branding and sleek design when creating a website – and a business for that matter – but without the right content on your site it really won’t matter how professional it looks. That’s not to say that bad design is OK either, because the way it looks will catch the attention of potential customers. However, if they are going to stay on your site, there really has to be something of value to keep them interested and convince them that you are the person or company they want to work with. And only content can do that.

SEARCH ENGINES LOVES CONTENT

Or to be more precise, search engines love relevant and freshly updated content. Did you know that according to a Netcraft January 2018 Web Server Survey there are over 1.8 billion websites online? But of these, only a very small proportion are actually active or updated regularly. The easiest way of keeping your own site active is to write a blog and add posts regularly. Each new post becomes a new gateway to your website and gives search engines relevant topics and text to crawl. This will ultimately help your site rank higher in searches and give you a platform to show your expertise in the area you are trying to get business in. And if you have a clear idea of your target audience then this task becomes infinitely simpler to achieve, but if you still struggle for ideas on what to post, check out my list of 50 Awesome Blog Ideas – see you can even blog about blogging!

OVERSHARING IS GOOD

Some marketing gurus will insist that hiding details from visitors and only offering them answers once they click and sign up to your email list is the way to go. However, if you’ve got an overflowing inbox and little time to read through five emails a day telling you why you need to buy from someone, then employing this tactic won’t win you any new clients. I’m all for oversharing on my website and giving as many details about my services as possible – including prices. Why? Because if people see how much I charge upfront, they can make a decision there and then if they think my services are worth it to them. And sharing ‘secrets’ about web design via my blog may empower some readers to build their websites themselves but they are not my ideal clients anyway and I am thrilled that they want to learn a new skill and go it alone.

GRAPHICS AND VIDEO

Content isn’t just words – your images and videos are content too. So branding and keeping your visual content relevant is also important. It also helps break up long pieces of text so that readers don’t feel overwhelmed with long blog posts or pages on your website. I’m a big fan of Canva and use it to create all of my images (including the one below) but whatever image software you use, try to make the images your own and steer clear of stock images wherever possible. Branding your visual content is important

USE SOCIAL MEDIA

All that content you create in the form of blog posts and tips about your own industry can and should be shared via social media. You are creating a library of specialist information when you write a blog and sharing it with as wide an audience as possible is what social media is there for. So, share that post you’ve just written across Facebook, LinkedIn and Twitter and get your message out there. Oh, and don’t forget to share blog posts more than once. Not everyone will see your post the first time and if the content is evergreen there is nothing stopping you sharing it time and time again across your social media channels. So, what are you going to do to make your content stand out and keep your website active?

Web Goddess

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