Building a website that reflects how you want your business to be seen is really important. If you build your site yourself you can often find that you become ‘website blind’. You only see what you want to see. You know where things are and assume your customers will too. You’ve followed my advice and taken a fresh look at your website.
But often this isn’t the case and you lose customers because your site isn’t as clear as you think it is.
Here’s the solution to that problem. Ask a trusted adviser, friend, colleague or better yet your ideal customer to take a look at your website and answer these 10 questions:
1. What was your first impression when you entered the website?
You have a measly 50 milliseconds to impress new visitors to your website. That’s how long it takes them to decide whether to stick around or not. Seriously! So if your site doesn’t catch their eye immediately or takes too long to load they’re gone… Make sure your ‘Call to Action’ is clear and they know exactly what you do on your site within a few seconds.
2. Does the website match my offline business?
Branding is everything. If your website looks clunky but you are selling high-end goods and services no-one is going to buy them. If you’re trying to attract professional clients but your website looks like a child has designed it (god forbid it includes Comic Sans) then you’ll lose the sale. Is your branding consistent across all of your assets – digital and printed – and does it match who YOU are?
3. Is there any important information missing?
Just because you know what you do and how to find you doesn’t mean you’ve made it clear on your website. Believe it or not, 51% of people think “thorough contact information” is the most important element missing from many company websites. And that includes you!
4. What one thing could I add to make the site better?
We often miss a key piece of information that users are looking for. Perhaps it’s an image or a link but you don’t see it because you’ve gone into website meltdown. This is a broad question but you’ll be amazed what gems your friends can suggest.
5. Is my pricing clear?
Now, this topic is one that I have many discussions about. I truly believe that you should put some pricing on your website – even if it’s ballpark figures. You don’t want to waste your time explaining your pricing to customers when they contact you. If they know up front then they can make a decision whether to call or not. No pricing = too expensive in many people’s opinions. I just don’t have time for that.
6. What do you like most/least about my website?
Do more of whatever your advisor says they like about your site. Perhaps it’s great blog content or awesome graphics. This questions should be an easy one to expand on.
OK, so the answer to what they like least may sting a little if your adviser is being really honest with you. But here’s the thing:
“We all need people who will give us feedback. That’s how we improve.” – Bill Gates
7. Could you find all of the information you needed?
If you do more than one thing you could ask your adviser to complete a simple task – such as booking an event or buying a product (you can always refund this later or run it in ‘test’ mode on some platforms). Feedback from a real consumer will help you greatly as you design how your site works. You could also ask them how long it takes to find a specific item that you think is your biggest seller. This can be really telling when it’s hidden away on your site!
8. Does my site look good on all devices?
As of February 2017, mobile devices excluding tablets accounted for 49.73 percent of web page views worldwide. Get your adviser to check out how your site looks and functions on a desktop, phone and tablet to make sure you’re not missing out on a huge chunk of business. Upgrading to a mobile responsive site may seem like a big investment, but it will pay for itself quickly if you’re missing out on half of all users!
9. What should I write more about?
Blogging is a great way of keeping both current and prospective clients interested in what you have to say. It also shows that you know what you’re talking about in your own industry. Are you making the most of your own knowledge? Perhaps this is something to devote more time to?
10. Is my website easy to navigate?
38% of users will leave a website if they can’t find what they are looking for easily or the layout is unattractive. Having to click through page after page to find what you are looking for is tedious. And with more and more users accessing the web from their phones, making navigation easy is paramount. You could ask your adviser to check the navigation on different devices to make sure all are working well.
So, there it is. My quick list of questions to ask to really get your website working for your business. Let me know how you get on and if you need any help bringing your site up to scratch, you know where I am.